The Novalureas™ support team is available to assist with product questions, order updates, delivery concerns, return requests, and general store information.
For the fastest assistance, please include your order number and a brief description of your request.
Email:
service@novalureas.com
Phone:
(323) 466-0225
Mailing Address:
728 Vine St
Los Angeles, CA 90038
United States
When contacting us about a product issue, include clear photographs when relevant. Images of the item, packaging, shipping label, or affected area can help us review the matter accurately.
Please do not mail a return without receiving return instructions first. Packages sent without authorization may be delayed, refused, or returned to the sender.
Messages are reviewed during regular support operations. Requests received outside normal service periods will be handled as soon as support resumes. Response times may vary during holidays, promotional periods, severe weather, or unusually high message volume.
For privacy protection, avoid sending sensitive personal information that is not necessary to resolve your request. Our team will only ask for details reasonably needed to identify the order and provide assistance.