Novalureas™ is owned and operated by Shenzhen Rutuo Technology Co., Ltd.
Legal Representative: Li Junpeng | Customer Support Email: service@novalureas.com
Business Address: Room 550B, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Pengsheng Community, Yuanling Subdistrict, Futian District, Shenzhen, China
Business Category: Souvenirs, Keepsakes, Decorative Gifts and Related Merchandise
Customers may contact Novalureas™ regarding product information, order status, shipping, damaged or incorrect items, returns, refunds, order changes, or general website assistance.
Customer Support Email: service@novalureas.com
Customer Service Phone: +8615112430417
Customer Service Hours: 8:00 AM–10:00 PM
Orders are generally processed within 3 business days. Estimated delivery after dispatch is normally 7–10 business days.
Eligible return requests may be submitted within 180 days after delivery. Approved refunds are normally processed within 10 business days after the returned item has been received and reviewed.
When contacting us about an existing order, please provide:
- Your order number;
- The product concerned;
- A brief explanation of your request;
- Photos or videos where relevant.
For damaged, defective, or incorrect products, clear photographs may help our team review the issue more efficiently.
Please use the contact information published on this website when seeking official assistance from Novalureas™.