Novalureas™ is owned and operated by Shenzhen Rutuo Technology Co., Ltd.
Legal Representative: Li Junpeng | Customer Support Email: service@novalureas.com
Business Address: Room 550B, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Pengsheng Community, Yuanling Subdistrict, Futian District, Shenzhen, China
Novalureas™ provides a 180-day return period for eligible products.
A return request must generally be submitted within 180 calendar days after delivery.
Return Eligibility
To qualify for a standard return, the product should normally:
- Be in its original or reasonably preserved condition;
- Be unused where applicable;
- Include original packaging where reasonably possible;
- Not show damage caused by misuse, alteration, or improper handling.
Personalized or customized products may be subject to different return conditions where those restrictions are clearly disclosed before purchase.
How to Request a Return
To request a return, contact:
Please provide:
- Your order number;
- The product you wish to return;
- The reason for the return;
- Relevant photos or videos where necessary.
Our customer service team will review the request and provide the appropriate return instructions.
Return Address
Please do not send returns directly to our business registration address unless our customer service team specifically instructs you to do so.
After a return request is approved, we will provide the appropriate return warehouse address and return instructions.
Return Shipping Costs
For preference-based returns, such as a change of mind or personal preference, the customer may be responsible for reasonable return shipping costs where applicable.
If a product arrives damaged, defective, incorrect, or materially different from the product description, Novalureas™ will provide an appropriate replacement, refund, or return solution without requiring the customer to bear costs caused by our error.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact service@novalureas.com and provide your order number together with photographs or videos showing the issue.
We will review the request and determine an appropriate solution based on the circumstances.
Refund Processing
After an approved returned item has been received and reviewed, the refund will normally be processed within 10 business days.
Additional time may occasionally be required for external processing after the refund has been issued.
Customers may contact service@novalureas.com if they have questions about the status of an approved return or refund.