Novalureas™ wants customers to feel confident when selecting a keepsake or gift. Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions below.
Return Conditions
To qualify for a standard return, an item must be:
- Unused, unworn, unwashed, and unaltered
- Free from stains, odors, scratches, wax residue, or damage
- Returned with original parts, accessories, inserts, and packaging
- Packed securely to prevent damage during transit
- Accompanied by valid order information
A return must be approved before it is mailed. Contact service@novalureas.com for instructions and the appropriate return destination.
Items Not Eligible for Standard Return
Unless damaged or incorrect upon arrival, standard returns may not be accepted for:
- Personalized, engraved, or coordinate-customized products
- Made-to-order or individually produced items
- Products marked as final sale
- Used candles, worn accessories, or opened hygiene-sensitive goods
- Items damaged through misuse, improper storage, or unsuitable cleaning
- Returns mailed after the approved return period
- Products sent without authorization
Damaged, Defective, or Incorrect Items
Report visible damage, missing components, defects, or incorrect products promptly after delivery. Include photographs of the item and packaging. Depending on the findings, we may offer a replacement, suitable correction, store credit, or refund.
Normal variations in glaze, grain, texture, print placement, handmade appearance, or screen-displayed color are not automatically treated as defects.
Return Shipping
Customers are generally responsible for return shipping when the correct product was delivered in acceptable condition. Novalureas™ may provide another resolution when a verified store or fulfillment error occurred.
Original delivery costs are generally not refundable unless required by applicable rules or the return resulted from a confirmed error.
Refund Review
Returned items are inspected before approval. Accepted refunds are processed through the original transaction route. Financial institutions may require additional processing after the refund has been submitted.