Novalureas™ is owned and operated by Shenzhen Rutuo Technology Co., Ltd.
Legal Representative: Li Junpeng | Customer Support Email: service@novalureas.com
Business Address: Room 550B, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Pengsheng Community, Yuanling Subdistrict, Futian District, Shenzhen, China
Novalureas™ aims to provide clear and reliable shipping information so customers understand how orders are processed and delivered.
Order Processing Time
Orders are generally processed within 3 business days.
During processing, orders may undergo routine verification, preparation, packaging, and fulfillment procedures.
Personalized or customized products, if offered, may require additional production time. Any applicable production requirement should be stated on the relevant product page.
Estimated Delivery Time
After dispatch, estimated delivery normally takes 7–10 business days.
This is an estimated delivery range rather than a guaranteed arrival date.
Delivery may occasionally be affected by:
- Destination;
- Carrier operations;
- Customs procedures;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- Other circumstances outside our direct control.
Shipping Charges
Any applicable shipping charges are displayed during the order process before the customer submits the order.
Shipping charges may vary according to the destination and available shipping service.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or partner fulfillment facilities depending on inventory availability, product type, and delivery destination.
The fulfillment location for an individual order may therefore vary.
Novalureas™ does not represent orders as being locally shipped unless that is actually applicable to the relevant order.
Tracking Information
Where tracking is available, customers will receive or be provided with shipment tracking information after the parcel has been dispatched.
Tracking information may require some time to update after the carrier receives the parcel.
Delayed Shipments
If tracking has not updated for an extended period or an order appears significantly delayed, please contact:
Include your order number and any available tracking information.
Our customer service team will review the available shipment information and assist with the matter.
Lost Packages
If a package appears to be lost during transportation, customers should contact us so that the shipment can be reviewed with the available tracking and carrier information.
We do not automatically reject a customer inquiry solely because tracking shows a particular status. Reasonable concerns regarding delivery will be reviewed based on the available information.
Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery information.
If you discover an address error, contact service@novalureas.com as soon as possible.
Address changes may not be possible after an order has entered fulfillment or has already been dispatched.