Novalureas™ is owned and operated by Shenzhen Rutuo Technology Co., Ltd.
Legal Representative: Li Junpeng | Customer Support Email: service@novalureas.com
Business Address: Room 550B, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Pengsheng Community, Yuanling Subdistrict, Futian District, Shenzhen, China
What does Novalureas™ sell?
Novalureas™ offers souvenirs, keepsakes, decorative gifts, travel-inspired products, and related merchandise.
How long does order processing take?
Orders are generally processed within 3 business days after an order is received.
Some personalized or customized products, if offered, may require additional preparation time. Any applicable production requirement should be shown on the relevant product page.
How long does delivery take?
Estimated delivery normally takes 7–10 business days after dispatch.
Delivery estimates may be affected by destination, carrier operations, customs procedures, weather conditions, public holidays, or other transportation circumstances outside our direct control.
How much does shipping cost?
Any applicable shipping charge is displayed during the order process before an order is submitted.
Shipping charges may depend on the delivery destination and available shipping service.
Will I receive tracking information?
Where tracking is available, customers will receive or be provided with tracking details after the order has been dispatched.
Can I change or cancel my order?
Please contact service@novalureas.com as soon as possible.
Requests made before fulfillment has begun are more likely to be accommodated. Once an order has entered processing or dispatch preparation, changes or cancellation may no longer be possible.
How long do I have to request a return?
Eligible products may be returned within 180 days after delivery.
The item should meet the eligibility conditions stated in our Return & Refund Policy.
How long does a refund take?
Once an approved returned item has been received and reviewed, the refund is normally processed within 10 business days.
What if my order arrives damaged or incorrect?
Contact service@novalureas.com with your order number and photographs or videos showing the issue.
We will review the request and provide an appropriate replacement, refund, or return solution where applicable.