What kind of products does Novalureas™ offer?
We offer contemporary souvenirs and artistic keepsakes inspired by cities, travel memories, architecture, and modern interiors. Available products may include decorative sculptures, jewelry, magnets, frames, art prints, scarves, candles, mugs, and lighting pieces.
Will the product look exactly like the website image?
We aim to present products accurately. However, screen settings, photography lighting, material texture, handcrafted finishes, wood grain, and production variation may cause minor differences in color or appearance.
Can I change my order after placing it?
Contact service@novalureas.com as soon as possible. We will try to assist before fulfillment begins, but changes cannot be guaranteed once an order has entered preparation or shipment.
Can I cancel an order?
Cancellation requests should be submitted promptly. An order may not be canceled after it has been prepared, transferred to a carrier, or completed as a personalized item.
Will I receive tracking information?
Tracking details are provided when they are available for the selected shipping service. Tracking activity may take time to appear after a shipping label has been created.
What should I do if my package arrives damaged?
Contact us promptly with your order number and clear photographs of the product, outer package, inner packaging, and shipping label. Keep all materials until the review is complete.
Are personalized products returnable?
Custom-made, engraved, coordinate-based, or otherwise personalized products are generally not eligible for standard returns unless they arrive damaged, defective, or materially different from the confirmed order details.
Can multiple items arrive separately?
Yes. Products from the same order may be packed or dispatched separately. Separate tracking details may be provided when applicable.
How should I care for my item?
Care instructions vary by material. Avoid excessive moisture, direct heat, harsh chemicals, abrasive cleaners, and prolonged sunlight unless the product page states otherwise.