Novalureas™ is owned and operated by Shenzhen Rutuo Technology Co., Ltd.
Legal Representative: Li Junpeng | Customer Support Email: service@novalureas.com
Business Address: Room 550B, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Pengsheng Community, Yuanling Subdistrict, Futian District, Shenzhen, China
These Terms and Conditions apply to orders, customer interactions, products, and services offered through the Novalureas™ website.
Business Operator
The Novalureas™ brand and website are owned and operated by Shenzhen Rutuo Technology Co., Ltd.
Product Information
We aim to present product descriptions, photographs, specifications, materials, dimensions, and other information as accurately as reasonably possible.
Product appearance may vary slightly because of lighting, photography, display settings, natural material variation, or normal production differences.
Order Processing
Orders are normally processed within 3 business days.
Customers are responsible for providing accurate contact and delivery information when submitting an order.
Delivery
Estimated delivery normally takes 7–10 business days after dispatch.
Delivery estimates may be affected by carrier operations, destination, customs procedures, weather, public holidays, and other transportation circumstances.
Returns
Eligible products may be returned within 180 days after delivery, subject to the conditions stated in our Return & Refund Policy.
Refunds
Once an approved returned item has been received and reviewed, refunds are normally processed within 10 business days.
Order Changes and Cancellations
Customers who wish to change or cancel an order should contact service@novalureas.com as soon as possible.
Changes or cancellation cannot be guaranteed after fulfillment or dispatch preparation has begun.
Website Information
Novalureas™ may correct obvious typographical errors, technical display issues, unavailable product options, or inaccurate website information where reasonably necessary.
Misuse
Orders, requests, or website activity involving unlawful conduct, deliberate misuse, false information, fraud, abusive behavior, or attempts to interfere with website security may be reviewed or declined where appropriate.
Consumer Rights
Nothing in these Terms and Conditions is intended to remove or restrict rights that customers may have under applicable consumer protection laws.
Questions about these Terms and Conditions may be sent to: