Novalureas™ respects the information customers share while browsing the website, placing an order, contacting support, or interacting with store features.
Information We May Collect
Depending on how the website is used, we may collect:
- Name, email address, telephone number, and delivery details
- Order information and customer service correspondence
- Device type, browser data, approximate location, and website activity
- Cookie identifiers and preference information
- Product reviews, survey responses, or information voluntarily submitted
Please do not provide information that is unnecessary for your request.
How Information Is Used
Information may be used to:
- Process, prepare, and deliver orders
- Respond to questions and service requests
- Provide order, shipping, or policy updates
- Improve website navigation and product presentation
- Prevent misuse, fraud, security incidents, or unauthorized activity
- Maintain business records and meet applicable obligations
- Send promotional communications when permitted
Customers may unsubscribe from promotional emails by using the unsubscribe option included in those messages.
Information Sharing
Information may be shared with service providers that assist with website operation, order fulfillment, delivery, analytics, communications, fraud prevention, or technical support. These providers receive only the information reasonably needed to perform their assigned services.
We do not disclose personal information for unrelated purposes without an appropriate basis. Information may also be disclosed when required to protect customers, enforce store policies, respond to lawful requests, or comply with applicable obligations.
Cookies and Similar Technologies
The website may use cookies and comparable technologies to remember preferences, support cart functions, understand traffic, improve performance, and measure store activity. Browser controls may be used to limit cookies, although some website functions may not operate correctly afterward.
Privacy Choices
Subject to applicable requirements, customers may ask to access, correct, or delete certain personal information, or request information about how it has been used or disclosed. Requests may be sent to service@novalureas.com. Identity verification may be required before a request is completed.
We do not discriminate against customers for making a valid privacy request.
Data Protection
Reasonable administrative and technical measures are used to protect stored information. No online system can guarantee absolute security, and customers should also protect their account credentials and devices.
This policy may be updated when store practices, technology, or applicable requirements change.