Novalureas™ is owned and operated by Shenzhen Rutuo Technology Co., Ltd.
Legal Representative: Li Junpeng | Customer Support Email: service@novalureas.com
Business Address: Room 550B, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Pengsheng Community, Yuanling Subdistrict, Futian District, Shenzhen, China
Novalureas™ respects customer privacy and processes personal information only where reasonably necessary to operate the website, provide customer service, manage orders, arrange delivery, support returns, maintain website security, and meet applicable legal obligations.
Information we may collect includes:
- Customer name and contact information;
- Delivery information;
- Order-related information;
- Customer service communications;
- Return and refund information;
- Browser or device information;
- Website interaction information;
- Information voluntarily submitted through the website.
We may use this information to:
- Process and manage orders;
- Arrange fulfillment and delivery;
- Provide shipment tracking;
- Respond to customer inquiries;
- Manage returns and refunds;
- Improve website performance and usability;
- Prevent fraud, misuse, or security incidents;
- Comply with applicable legal requirements.
We may use cookies or similar technologies where necessary to operate website features, understand website performance, and improve the user experience.
Personal information may be shared with service providers where reasonably necessary to support fulfillment, shipping, customer service, technical operations, analytics, or legal compliance.
We do not intentionally request personal information that is not reasonably necessary for the relevant service.
Customers may contact service@novalureas.com regarding access, correction, deletion, or other applicable privacy requests.